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Monday, October 03, 2005

Chron bigshot lets subordinate twist in wind

As you know, well over a month ago, Chron reader representative James T. Campbell asked readers to submit questions for his boss, executive VP and editor Jeff Cohen, pledging:
I will pose your questions to Cohen and post his replies sometime during the week of September 5.
At long last, Campbell has identified the bottleneck in the Houston Chronicle Publishing Company's question-answering system:
The questions have been selected and forwarded to Mr. Cohen. I am awaiting his answers.
You'd think Cohen would want to take the heat off his reader representative, rather than letting him twist in the wind for a month, fielding criticism from increasingly frustrated customers. I guess you'd be wrong.

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